Payment Policy

At ZAINOOR we strive to provide you with a shopping experience smooth, secure and simple. Our payment Policy describes the various payment options, the methods we use to handle payments, as well as essential information that you must know before shopping with ZAINOOR.

1. Accepted Payment Methods

We accept several highly-secure and safe payment options that will meet your needs:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Net Banking (selected banks)
  • Pay with Wallet (where appropriate)
  • Cash On Delivery (COD) - available in select areas/orders

Note: COD orders could be subject to a small handling cost. This will be noted at the time of checkout, when it is applicable.

2. Payment Security

Security and privacy of your information are very important to us. All transactions made through our website are processed by secure and safe payment gateways. We don't store or disclose your card information or bank information at any point in or following your transaction.

3. Currency

The prices listed are in the currency of your choice, e.g., INR/USD In all cases, prices are in USD/INR and all transactions are completed using the same currency. If you're shopping outside of the country, be aware that your bank could charge a small fee for conversion depending on the country of residence and currency.

4. Payment Confirmation

After your purchase is completed after which you will receive an email confirmation of your purchase or SMS containing the information about the purchase. If you don't receive an order confirmation within 24hrs then please contact our customer support team.

5. Failed or Declined Transactions

If your payment is not successful or is declined, you will be notified.

  • Double-check the details of your card or payment details.
  • Make sure you have a sufficient credit or balance.
  • Try a different method of payment.

Are you still having issues? Have you got a problem? Our customer support team is happy to assist. Contact us via:

·         Email: zainoorpk@gmail.com

·         Phone/Whatsapp: 0321 8886441

6. Fraud Prevention

To safeguard our customers as well as our store we are able to cancel any purchase that appears to be suspicious or fake. In these cases, we will issue a full refund. Be issued to the payment method used originally.

7. Cash on Delivery Policy

If you choose to use cash on delivery be sure that there is someone who can accept and pay for your order at the address of delivery. Refusal of COD deliveries without a valid reason could cause restrictions on subsequent COD orders.

We’re here to help.
If you have any questions about payment or need assistance with a transaction, don’t hesitate to reach out. We’re always happy to assist you.

We thank you so much for purchasing at ZAINOOR - where elegance and style meet.